Purpose & Objectives
To demonstrate a positive, caring, professional and dependable attitude. To have the ability to work independently while in a team oriented environment. To provide exceptional customer service with each and every client. Must have the ability to maintain a positive attitude and create a positive environment. To exhibit the ability to multi-task during peak times.

Duties & Job Functions

• Taking bookings for the service providers
• Accommodating clients
• Following specific, outlined procedures
• Performing daily tasks
• Maintaining professional phone etiquette
• Welcoming clients upon arrival
• Ability to handle multiple incoming calls and clients at one time
• Performing transactions and handling cash
• Educating clients regarding particular services and expectations
• Attending required departmental meetings
• Participating in “extra” activities such as fundraising

Position Qualifications

• Completed high school
• Some previous experience would be an asset

Knowledge, Skills & Abilities

• Some computer knowledge
• Phone skills (using a multiple-line phone)
• Familiar with operating systems such as Pro-Salon
• Exceptional communication skills via phone, e-mail and in person
• Ability to multi-task, i.e. booking several appointments for several clients, answering phones etc.
• Ability to perform transactions and handle cash accurately
• Ability to problem solve
• Minimal physical requirements

Success Factors

• Enthusiastic, focused, independent, personable, professional, motivated, flexible, patient and positive.

Desirable Qualities

• Ability to learn quickly, previous experience within the industry, and with customer service.

Purpose & Objectives
To demonstrate a positive, caring, professional and dependable attitude. To have the ability to work independently while in a team oriented environment. To provide exceptional customer service with each and every client. Must have the ability to maintain a positive attitude and create a positive environment. To exhibit the ability to multi-task during peak times.

Duties & Job Functions

• Accommodating clients
• Performing daily duties
• Retailing
• Participating in education
• Upkeep of client files
• Attending required departmental meetings
• Participating in “extra” activities such as fundraising

Position Qualifications

• Completion of high school
• 1200-1400 hours in Cosmetology school
• Knowledge, Skills & Abilities
• Minimal computer knowledge
• Exceptional listening and communication skills
• Some physical requirements
• Following certain procedures
• Knowledgeable of current trends

Success Factors

• Enthusiastic, outgoing, independent, team player, professional, flexible, positive, motivated, and personable.

Desirable Qualities

• Previous experience within the industry and with customer services